We are also consumers.
When we shop online, when we like something that we are keen to buy, we read all that's available to read regarding the thing we want to buy. We make out inferences, and yet if there are some doubts, we don't hesitate to talk with the customer service or any other person who can answer our questions. After the answers we make our inferences again if needed.
As much as it helps us in buying, we sense it helps the seller too in making a good sale. It takes time but it is worth it. Better than ordering, returning, ordering, returning, ordering, returning.